1. Cooling-off / early cancellation
If you cancel before KYC documents are issued or onboarding is started by the partner workspace, you may request a full refund of the amount paid (excluding any non-refundable payment gateway fees, if applicable).
Raise the request within 48 hours of payment by emailing info@warmoffice.com with your booking ID and registered email.
2. After onboarding has started
Once document preparation, NOC / address paperwork, or partner onboarding has begun, the booking is generally non-refundable for the active service term, because costs have already been incurred with the partner location.
In exceptional cases (duplicate payment, technical payment error, or WarmOffice unable to deliver the booked service), we will offer a refund or an alternate location of similar value.
3. Failed or incomplete payments
If payment fails or is reversed by the bank / UPI / card network, no booking is confirmed. Any amount auto-debited in error is refunded by the payment provider as per their timelines (usually 5–10 business days).
4. How refunds are paid
- Refunds are issued in INR to the original payment method where possible
- Approved refunds are initiated within 7 business days of approval
- Bank / UPI settlement timelines may add additional days beyond initiation
5. Cancellations by WarmOffice
We may cancel a booking if required documents are not provided, if the use case is not permitted, or if the partner location becomes unavailable. In those cases we will offer an alternate workspace or a refund of unused fees.
6. How to request a cancellation or refund
- Email info@warmoffice.com
- Include booking ID, registered email / phone, and reason
- Our team will confirm eligibility and next steps
You can also use the Contact Us page.
7. Related policies
See our Terms & Conditions for service scope, pricing in INR, and acceptable use.